Office Policies

Office Policies

Appointment Policies

Vaccine Policy

At All Around Pediatrics, we believe in the effectiveness of vaccines to prevent serious illness, to promote health and wellness, and to save lives.  We also believe in the safety of vaccines.

We believe that children and young adults should receive all of the recommended vaccines according to the schedule published by the Center for Disease Control and Prevention and the American Academy of Pediatrics.

We believe, based on all available data, scientific literature, current studies, and evidence-based medicine, that vaccines do not cause autism or other developmental disabilities.  We also believe that thimerosal, a preservative that has been in vaccines for decades, and that remains in a only a few vaccines today, does not cause autism or other developmental disabilities.

We believe that vaccinating children and young adults is the single most important health-promoting intervention we perform as health care providers, and that you perform as parents/caregivers.

We can see you for a walk in/urgent visit & try to help you the best we can; however if you desire to get established with our office, we ask that you respect our office policy! We promise to do the best we can to accommodate you within the limits of our office policy!

Thank you

Late Policy

We recommend that you arrive 15 minutes prior to your scheduled appointment time to allow for enough time to complete necessary paperwork. In the event that you arrive 15 minutes past your appointment time, your appointment may be rescheduled. However, we will do our best to accommodate you on the same day.

Cancellation/No-Show Policy

We understand that situations arise in which you need to cancel your appointment. We respectfully request that under these circumstances, you provide at least a 24 hour notice of cancellation prior to your appointment time. Canceling your appointment in advance gives us the opportunity to schedule other patients in need. Cancellations that are not made within 24 hours’ notice will result in a $50 fee for a missed appointment and will be treated as a NO SHOW. These fees must be paid in full before the patient’s next appointment can be scheduled. These charges will not be billed to your insurance company; you will be responsible for paying these fees.

Our practice’s policy regarding no shows and late cancellations is as follows: Each time you miss an appointment, you will be notified by telephone and you will be asked to re-schedule. Please note that 3 or more no shows may result in discharge from the practice. All no show fees will still apply and must be paid before we release any medical records.

Sick Visit Policy

We always have available appointment slots for SAME DAY sick visits. We do not book sick appointments in advance unless it is a follow-up for a known illness. This is to avoid no shows and charges to your account.

Prescription Renewal Policy

Please allow our office 72 hours for prescription refills. Medication refills will only be done during normal office hours. The on-call physician will not prescribe non-urgent refills after office hours or on weekends. For new prescriptions, the patient must be seen prior to any new prescriptions. If the patient has not had a visit within the last 6 months, we will request that you schedule an appointment before we can refill the medication. No prescription for any scheduled medication such as narcotics or ADHD medication will be renewed without a visit. When calling to renew a prescription, please have ready the name of the medication as well as the name and phone number of your pharmacy.

Billing/Payment Policy

Please check with your insurance carrier and on our website to see if you are a participating provider with your insurance. Please be prepared at the time of each visit to provide your plan ID card listing the patient as proof of active coverage. All co-payments and any balances on accounts are due at the time of service. We will not be able to submit claims to insurance at a later time if the policy is later activated. It is important that you verify with your insurance that we are in-network for your specific plan.

If you have an insurance plan for which we are not a provider, we will be happy to provide you with the necessary paperwork for you to file with your insurance company. Patients without active insurance coverage are required to make a payment at the time of service at our competitive self-pay rates, which are non-refundable.  Self-pay fees must be paid at the time of service. Please contact our office at 407-499-3005 for the most recent update on our self-pay rates.

Custody/Divorce Policy

“Joint custody” means that each parent has equal access to the child’s medical records. Without a court order, we will not stop either parent from looking at their child’s chart or obtaining test results. We will not call the non-attending parent for consent prior to treatment or following visits. Furthermore, we will not call a parent to notify of an appointment scheduled by the other. It is both parents’ responsibility to communicate with each other regarding the patient’s care, and not the responsibility of the provider to communicate visit information to each custodial parent separately.

Only in cases where there is a confirmed, documented Court Order will one of the parent’s be denied access to the minor child’s health records or visits at the office. We must have a copy of the Court Order on file in the minor child’s electronic chart.

Either parent or legal guardian can sign a “Consent to Treat” form that authorizes any named individuals (e.g., grandparents) to bring your child to our practice and consent to any treatment during that visit. It will be the responsibility of the parent, guardian, or caretaker who brings the child to their appointment to bring a current insurance card to each appointment and to pay all co-payments and deductible balances on the account.

Should issues that come between parents become disruptive to our organization, we reserve the right to discharge the family from our practice.

Medical Records Release/Transfer Policy

If you require a copy of your child’s medical records for yourself or for another physician, we will forward the medical records at no charge. We may require up to 30 days notice to prepare and release your child’s medical records. If you are moving, we recommend you request a physical copy of your records to take to your new physician.